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IIUC - Implementing Cisco IOS Unified Communications

Carga Horária:	5 dias
Preço:	USD 3.180,00

Conteúdo
Este curso de 5 dias propicia ao aluno entender a demanda por soluções de comunicações unificadas e seus componentes, bem como a desenhar estas soluções. O aluno estará apto a implementar e configurar soluções de Comunicações Unificadas para pequenas e médias empresas. Os produtos cobertos nos laboratórios do curso são:
• Cisco Unified Communicatons Manager Express
• Cisco Unity Express
• UC500 Smart Business Communications System

Ao final do curso, o aluno estará apto a:
• Descrever os components da arquitetura de Comunicação Unificada da Cisco
• Descrever os componentes de uma rede públcia de voz (PSTN)
• Descreve como se conecta VoIP com as redes dos provedores de serviço
• Implementar o UC 500 através da interface gráfica Cisco Configuration Assistant
• Implementar o Cisco Unified Communications Manager Express para suportar telephones IP usando linha de comando CLI
• Implementar o Cisco Unified Communications Manager Express para conexão com a rede dos provedores de service usando linha de comando CLI
• Implementar o Cisco Unity Express no ambiente Cisco Unified Communications Manager Express usando linha de comando CLI
• Fazer rotinas básicas de manutenção e operação do UC500 e Cisco Unified Communications Manager Express

Público-alvo
• Clientes Cisco® que implementam soluções de comunicações unificadas da Cisco®
• Integradores que vendem dispositivos ou soluções baseadas nos recursos de segurança da Cisco®
• Engenheiros Cisco® que apóiam o pré e o pós-venda das soluções de comunicações unificadas da Cisco®
• Profissionais interessados na certificação CCNA Voice

Pré-requisitos
• Conhecimento básico de tecnologias de rede e da pilha de protocolos TCP/IP que pode ser obtido com o curso Interconnecting Cisco Network Devices Part 1 (ICND1)

Ementa
1. Cisco Unified Communications Systems Introduction
• Benefits of implementing Cisco Unified Communications
• Components
• Infrastructure
• Call processing agent
• Endpoints
• Applications
• Messaging choices
• Auto Attendants and Cisco Unified IVR applications
• Cisco Unified Contact Center applications
• Cisco Unified Communications Mobile solutions
• Cisco Unified Presence
• Cisco TelePresence

2. Traditional Telephony Operations
• Components and operation of the PSTN
• PBXs and key systems
• Three types of signaling required in a telephony network
• How telephone calls are established in the PSTN
• Numbering plans
• E.164 standard for defining numbering plans
• Components of an analog telephone
• FXS and FXO signaling
• Loop-start signaling
• Ground-start signaling
• Basic E&M signaling
• Converting analog signals to digital signals
• TDM
• Characteristics of T1 circuits
• Characteristics of E1 circuits
• How CAS circuits accomplish supervisory, address, and informational signaling
• How CCS circuits accomplish supervisory, address, and informational signaling

3. VoIP Fundamentals
• Function of a DSP
• How a DSP packetizes voice streams
• How voice is transmitted in RTP packets
• Codecs used in a Cisco Unified Communications system
• Additional functions performed by DSPs
• Signaling protocols required in a Cisco Unified Communications system
• SCCP signaling
• H.323 signaling
• MGCP signaling
• SIP signaling
• Function of a gateway in a Cisco Unified Communications system
• How voice ports are used in a voice gateway
• Function of a call leg
• Purpose of a dial peer
• Connect to an ITSP
• How the router and attached telephony equipment collect and consume digits
• Apply digit consumption to the dial peer
• Digit manipulation and the commands used to connect to a specified destination
• How the network establishes PLAR
• Troubleshoot dial plans
• Voice VLANs
• Configure voice VLANs on a Cisco Catalyst switch
• DHCP service options
• DHCP Relay Server
• Configure NTP
• IEEE 802.3af and Cisco PoE
• Cisco IP Phone firmware files and XML configuration files
• How Cisco IP phones obtain XML configuration files and IP addresses
• Quality of Service (QoS) with respect to traffic in a network
• Four key quality issues with converged networks
• How a lack of bandwidth can cause quality issues and ways to resolve those issues
• How end-to-end delay can cause quality issues and ways to resolve those issues
• How packet loss can cause quality issues and ways to resolve those issues
• QoS requirements of common types of network applications
• QoS policy
• Key steps involved in implementing a QoS policy on a network
• How Cisco AutoQoS can be used to implement a QoS policy

4. Cisco Unified Communications Manager Express Implementation
• Key benefits and features of Cisco Unified Communications Manager Express (CUCME)
• Supported platforms, and the required memory, licensing, and software to deploy CUCME
• CUCME endpoints
• Purpose and examples of an ephone
• Purpose and examples of an ephone-dn
• Types of ephone-dns
• Configure the CUCME router to provide the endpoint firmware files using TFTP
• Use the CLI to configure the telephony service on a CUCME system to support endpoints
• Location-specific parameters that can be configured
• Reboot IP phones using two different methods
• Endpoint troubleshooting
• Configure MOH
• Configure Call Forward
• Configure Call Transfer
• Configure Call Park
• Configure Intercoms
• Configure Paging
• Configure Call Pickup
• Configure call blocking
• Configure directory services features
• Download and load required files on the CUCME router
• Configure syslog
• Billing support
• CDRs

5. Cisco Unity Express Implementation
• Positioning of Cisco Unity Express (CUE)
• CUE modules and capabilities
• CUE voice mail features
• Auto Attendant features of CUE
• Management features of CUE
• System functionality features of CUE
• CUE software files
• Configure the CUCME router to support voice-mail and Auto Attendant services
• Configure CUE with an initial setup
• Configure voice mail, Auto Attendant, and system settings on the CUE system using the Initialization Wizard
• Customize the CUE Auto Attendant features
• Modify the CUE Auto Attendant prompts using the TUI
• Troubleshoot common voice mail issues such as incorrect greeting and MWI failure

6. Cisco Smart Business Communications System Implementation
• Voice features
• Security features
• Wireless networking features
• Cisco Configuration Assistant tool
• Default configuration of the Cisco Smart Business Communications System
• Obtain and install Cisco Configuration Assistant
• Use the Device Setup wizard to configure a new device
• Connect to the community or device using Cisco Configuration Assistant
• Set basic settings on the Cisco UC500 Series for Small Business routers
• Use the topology view in Cisco Configuration Assistant
• Upgrade the operating system of the Cisco UC500 Series for Small Business device
• Verify and load files and phone firmware onto Cisco UC500 Series for Small Business devices
• Configure the voice features using the Cisco Configuration Assistant
• Configure port settings using Cisco Configuration Assistant
• Configure security using Cisco Configuration Assistant
• Configure switching using Cisco Configuration Assistant
• Configure wireless access using Cisco Configuration Assistant
• Configure routing using Cisco Configuration Assistant
• Configure DHCP using Cisco Configuration Assistant
• Configure the Cisco Smart Business Communications System Internet connection using Cisco Configuration Assistant
• Save changes made to the configuration
• Back up the configuration
• View the health of a Cisco Smart Business Communications System using Cisco Configuration Assistant
• Review and respond to Cisco Smart Business Communications System event notifications using Cisco Configuration Assistant
• Review and respond to Cisco Smart Business Communications System messages using Cisco Configuration Assistant
• Archive and restore Cisco Smart Business Communications System configuration files using Cisco Configuration Assistant
• Reset a Cisco Smart Business Communications System to a factory default state using Cisco Configuration Assistant

Direitos Reservados